These Terms of Service ("Terms") form an agreement between you and Ratefy Technology Limited ("Ratefy", "we", "us", or "our"), a Nigerian company operating from 63 Ogunlana Drive, Surulere, Lagos, Nigeria.

These Terms govern your use of the Ratefy website, application, wallets, Marketplace, OTC Deals, Coin to Cash, Procure, Topup, support, and related services (the "Services"). By creating an account or using a Service, you agree to these Terms, our Privacy Policy, and the terms shown before you confirm a transaction.

1. Eligibility and accounts

You must be at least 18, legally able to enter a contract, and permitted to use the Services. Products may be limited by country, currency, verification status, partner availability, or law.

You must provide accurate and current information, use the account for lawful purposes, and protect your password, device, email account, and verification codes. Tell us immediately if you suspect unauthorised access. You must not impersonate another person, mislead counterparties, transfer your account, or create multiple accounts to avoid limits or enforcement.

2. Verification and compliance

Access to a Service may depend on completing the verification and eligibility requirements shown in Ratefy. We may request identity, address, source of funds, transaction purpose, or other information required by law or reasonably needed to protect the Services. Approval is not guaranteed merely because information was submitted.

We may screen and monitor accounts and transactions for legal, regulatory, security, and fraud prevention purposes. We may delay, reject, restrict, or report activity where required by law or reasonably necessary to manage risk.

3. Our Services

Ratefy provides technology for cross-border payments, wallets, conversion, trade, procurement, and related support. Some Services depend on third-party banking, payment, identity, custody, blockchain, logistics, or communications providers. Ratefy is not a bank, and third-party availability may affect a Service.

The offer, amount, rate, fee, network, payment method, delivery terms, and other information shown before confirmation form part of these Terms for that transaction. Review them carefully before proceeding.

4. Marketplace and escrow

The Marketplace allows eligible users to buy or sell supported Digital Assets and services with other users. Offer owners must describe their terms accurately and honour active transactions. Ratefy may review, pause, reject, or remove offers for compliance, safety, accuracy, or service quality reasons.

Eligible Marketplace trades may use escrow. The buyer's Naira remains restricted until the trade is completed, cancelled, refunded, or resolved. Escrow protects the Naira side of a trade but does not guarantee or reverse activity on an external platform. Confirm receipt and validity before completing a transaction.

Keep transaction communication on Ratefy, follow the displayed instructions, and provide truthful evidence. Do not move a trade outside Ratefy to avoid escrow or fees, pressure another user to release funds early, or submit false information.

5. Wallets and payments

Eligible users may fund a Naira wallet through a dedicated virtual account and withdraw to a supported Nigerian bank account. Virtual account and wallet details are personal to the approved user and must not be sold, rented, or used for unlawful activity.

Eligible users may also access supported USD services, which may include receiving, conversion, bank withdrawal, or stablecoin withdrawal. Available features and directions may change. You must follow all payment, sender, beneficiary, country, network, and account restrictions shown in Ratefy.

Payments may be delayed, returned, rejected, or reviewed by Ratefy or a service provider. Applicable bank, network, intermediary, return, or foreign exchange charges may affect the final amount where disclosed or permitted by law.

USD deposits, returns and account closure

USD account details are issued and operated by our regulated service provider. Under its own risk and compliance rules, it may review, reject or return any incoming payment, and restrict, suspend or close the account details.
These decisions are made by the provider and are final. Ratefy cannot reverse or override them.
A returned payment goes back to the sender through its original route. It is not added to your wallet, and Ratefy does not receive or hold it. Any claim for those funds is between you and the sender, who can trace the payment with their bank using the return reference we provide.
We may not be able to tell you the reason for a decision where the law or the provider does not allow it.
After closure, you must stop sharing and using those account details. Payments sent to them may be returned, delayed, or reduced by intermediary bank charges. We are not obliged to issue new USD account details.
You must only receive payments you are legally entitled to, from senders you know, for the purpose you declared to us.

6. Other Services

OTC Deals

OTC Deals are curated offers provided by Ratefy or approved partners. The displayed eligibility, rate, amount, payment instructions, evidence requirements, and settlement terms apply to each deal.

Coin to Cash

Coin to Cash converts supported stablecoins into Naira. You are responsible for choosing the correct asset, network, address, and amount. Blockchain transfers are generally irreversible, and an incorrect or unsupported transfer may be delayed or unrecoverable.

Procure

Procure helps eligible users purchase supported goods from international sellers and arrange delivery to Nigeria. Prices, exchange rates, availability, customs charges, and delivery estimates may change. You must provide accurate product and delivery details and comply with import rules. Ratefy may refuse prohibited or unsupported goods.

Topup

Topup allows eligible users to purchase listed digital products using an available payment method. Follow the checkout instructions and payment deadline. Digital products may not be refundable after valid delivery or use, except where required by law or stated in the transaction terms.

7. Rates, fees, limits, and taxes

Ratefy pricing depends on the Service you use. We show applicable amounts, rates, charges, taxes, minimums, and limits before confirmation. Rates may change until accepted. Our current fee framework includes:

Incoming Naira bank transfers: 0.5%, capped at ₦200, charged by the banking partner.
Naira bank withdrawals: ₦20. A ₦50 stamp duty also applies to qualifying transfers.
Internal Ratefy wallet transfers: free where supported.
Naira to USD conversion: 1%, with a ₦500 minimum.
USD to Naira conversion and USD bank withdrawal: 1%, with a $1 minimum.
Marketplace commission: 2% of the trade, with a ₦500 minimum, charged to the offer owner.
Procure service fee: 2% of the Naira subtotal, with a ₦1,000 minimum.
Pro verification: a one-time $4 equivalent charge.
Supported foreign-currency account setup: a one-time $2 equivalent charge per account.

OTC Deals use the rate shown on each deal. Coin to Cash uses the displayed conversion rate and has no separate platform conversion fee. Topup prices vary by product and quantity and have no separate Ratefy service fee. Procure product costs, exchange rates, shipping, taxes, duties, and postage may vary by order.

See the Fees page and confirmation screen for current charges. The confirmation screen controls for the particular transaction. You are responsible for taxes, duties, declarations, and reporting obligations that apply to your use, except those Ratefy must collect by law.

8. Transactions, delays, and errors

By confirming a transaction, you authorise Ratefy and relevant providers to carry out the displayed instructions, apply disclosed charges, and share information needed to provide the Service. A submitted request does not guarantee completion.

Review all names, account numbers, wallet addresses, networks, assets, amounts, and instructions. Contact support immediately if you identify an error. We will take reasonable steps to assist but cannot guarantee recovery after funds or Digital Assets have been sent to the details you supplied.

We may correct a duplicate, reversed, or clearly erroneous account entry and will keep appropriate records. You must not use funds you know were credited in error.

9. Prohibited use

You must not use Ratefy to:

Commit fraud, theft, money laundering, terrorist financing, sanctions evasion, or any unlawful activity.
Trade stolen, counterfeit, unauthorised, illegally obtained, or restricted funds, accounts, goods, credentials, or Digital Assets.
Misrepresent identity, ownership, payment status, evidence, transaction purpose, or source of funds.
Manipulate rates, reputation, referrals, limits, disputes, or platform controls.
Use another person's bank, wallet, identity, or payment method without lawful authority.
Harass another user or Ratefy staff, introduce harmful software, probe security, scrape protected data, or interfere with the Services.

10. Communications

We may provide agreements, confirmations, notices, and alerts through Ratefy or the contact methods you provide. Keep your details current. You may opt out of eligible marketing, but essential transaction and security messages may continue while your account is active.

11. Complaints and disputes

A party may raise a Marketplace dispute and provide relevant evidence. Ratefy may keep escrow restricted while reviewing the matter and may release or return funds based on the transaction terms and available evidence. An appeal may be requested within two calendar days after the initial decision.

For other complaints, email chat@ratefy.co with the transaction reference and relevant information. Complex provider, fraud, or legal investigations may take longer to resolve.

12. Restrictions and account closure

We may restrict a transaction or feature, suspend an account, hold funds as permitted by law, or end access where required by law, security, fraud prevention, an unpaid obligation, a serious breach, or protection of users and the platform.

You may request account closure through Ratefy or support. Closure does not cancel pending transactions, debts, disputes, fees, investigations, or responsibilities already incurred. Required records may be retained under our Privacy Policy. Any lawful remaining balance will be handled after restrictions and obligations are resolved.

13. Intellectual property and third parties

Ratefy grants you a limited, revocable, non-transferable right to use the Services for their intended purpose. Ratefy and its licensors retain all rights in the application, brand, software, content, and documentation.

Third-party services and brands remain subject to their owners' terms. Unless expressly stated, Ratefy is not endorsed by or affiliated with a platform mentioned in an offer and is not responsible for that platform's independent decisions or availability.

14. Disclaimers and liability

We provide the Services with reasonable care and skill, but availability may be affected by providers, banks, blockchains, sellers, carriers, internet services, legal requirements, and events outside our control. We do not guarantee uninterrupted access, a particular rate, offer availability, future asset value, or another user's conduct.

To the extent permitted by law, Ratefy is not liable for indirect or consequential loss, lost profit, market movement, third-party action, incorrect instructions, compromised credentials, prohibited conduct, or events outside our reasonable control. Third-party action includes a service provider's review, rejection or return of a payment, and its restriction, suspension or closure of account details. Where a cap is legally permitted, our total liability for a specific Service will not exceed the greater of the fees paid for that Service during the previous 12 months or the amount recoverable from the responsible provider for the transaction.

Nothing in these Terms excludes liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any right or liability that cannot lawfully be excluded. Information on Ratefy is not investment, tax, or legal advice.

15. General legal terms

Neither party is responsible for delay caused by events beyond reasonable control, but this does not remove obligations concerning funds already received or reasonable steps to reduce harm.

We may change a Service or these Terms for legal, security, operational, or product reasons. Material changes will be posted with a new date and, where appropriate, notified to you. Continuing to use Ratefy after the effective date means you accept the revised Terms.

These Terms are governed by Nigerian law. Nigerian courts have jurisdiction, subject to any mandatory right you have. If one provision is unenforceable, the others remain effective. You may not transfer these Terms without our approval. Ratefy may transfer them as part of a lawful business restructuring or transfer, with notice where required.

16. Contact us

Ratefy Technology Limited
63 Ogunlana Drive, Surulere, Lagos, Nigeria
Email: chat@ratefy.co