Question 1

How do I sell my Payoneer funds?

Accepted Answer

Sell to Ratefy through OTC Deals (formerly EXPRESS). Or sell to other users who want Payoneer funds on the Marketplace.

Question 2

Who can use Ratefy?

Accepted Answer

Anyone 18 or older who accepts our Terms of Service. Some features need a higher KYC level.

Question 3

Where can I find the list of digital offerings I can buy or sell?

Accepted Answer

See the Marketplace for peer to peer offers and OTC Deals for offers managed by Ratefy and its partners.

Question 4

Is Ratefy safe to use?

Accepted Answer

Yes, Marketplace trades use escrow, so the buyer's Naira is held until both sides confirm. Ratefy is CAC registered and NDPR compliant.

Question 5

What fees does Ratefy charge?

Accepted Answer

Fees depend on the product, currency, payment method and offer, and you see the total before you confirm. Our Fees page lists every product.

Question 6

How do I become a merchant on Ratefy?

Accepted Answer

Reach Agent level KYC, then apply under Become a Partner in your dashboard. You'll also sign our Service Level Agreement (SLA).

Question 7

How long does a payout take?

Accepted Answer

Payouts to Nigerian banks usually take seconds. At peak times or with bank delays, it can take a few minutes.

Question 8

What happens if there's a dispute?

Accepted Answer

Either side can open a dispute on an active trade, and Ratefy Support decides after reviewing both sides' evidence. You have 2 calendar days to appeal.

Frequently Asked Questions

Still have questions?