Question 1

How do I sell my Payoneer funds?

Accepted Answer

You have 2 options: OTC Deals (formerly EXPRESS) gives you the list of available offers managed by Ratefy where you can sell some wallet funds swiftly and reliably. Marketplace on the other hand connects you with other users like you who want to buy Payoneer funds.

Question 2

Who can use Ratefy?

Accepted Answer

Anyone aged 18 or above who agrees to Ratefy's Terms of Service can sign up. To access all features, you'll need to complete different levels of KYC verification depending on the services you wish to use.

Question 3

Where can I find the list of digital offerings I can buy or sell?

Accepted Answer

You can browse available offers on our Marketplace page (for peer-to-peer trades) or check our OTC Deals section for curated offers managed by Ratefy and its partners.

Question 4

Is Ratefy safe to use?

Accepted Answer

Yes. All marketplace transactions are protected by our escrow system. The buyer's Naira funds are held securely until both parties confirm the trade is complete. Ratefy is registered under CAC in Nigeria and fully compliant with NDPR for data protection.

Question 5

What fees does Ratefy charge?

Accepted Answer

Ratefy's charges depend on the product, currency, payment method, and selected offer. We show the applicable price, rate, fee, and total before confirmation. See our Fees page for the current product-by-product breakdown.

Question 6

How do I become a merchant on Ratefy?

Accepted Answer

To become a merchant, you need to reach Agent-level KYC verification. Navigate to 'Become a Partner' in your dashboard, fill out the application form, and sign the Service Level Agreement (SLA).

Question 7

How long does a payout take?

Accepted Answer

Payouts to your Nigerian bank account are typically processed within seconds. However, during peak periods or due to banking partner delays, it may take a few minutes.

Question 8

What happens if there's a dispute?

Accepted Answer

Either the buyer or seller can initiate a dispute on an active transaction. Ratefy Support will review evidence from both parties and make a decision. You have 2 calendar days to appeal if you disagree with the resolution.

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